Can you support us?
Donate to Tree of Hope today so that we can continue to help children
Donate to Tree of Hope today so that we can continue to help children
Who We are
Tree of Hope (We/Us/Our) is a crowdfunding charity that helps children and young people with a disability or illness, by supporting families to raise the money they need to pay for Specialist care that is not freely available through the UK healthcare system.
The charity is registered in England and Wales (1149254) and Scotland (SC042611) and is also a registered company limited by guarantee (8184807).
Our Head Office and company registered address is Salford House, Salford Terrace, 19-21 Quarry Hill Road, Tonbridge, Kent, TN9 2RN.
Please read this policy carefully so you can understand: –
Our legal reason for processing data
The legal reason We rely on for processing your data will depend upon the circumstances in which it is being collected and used, but will in most cases fall into one of the following categories:
How We collect your personal information
We collect personal information in the following ways:
We collect and keep information about you whenever you engage with Us. For example, when you chose to register for Our services, make a donation to a child’s campaign or Tree of Hope, fundraise on Our behalf, register for an event or submit an enquiry, apply for a job or volunteering opportunity, or otherwise give Us any other personal information.
We may also collect information about you from a family member or legal guardian who contacts Us on your behalf or passes on your details to Us.
What information We collect
Your personal details will only be used in a way you would reasonably expect, or have agreed to. The type and quantity of information We collect and how We use it depends on why you are providing it.
If you make a donation, volunteer, register to fundraise, sign up for an event, We will usually collect some, or all, of the following information; –
If you choose to register a child’s fundraising campaign with Us We will also require:-
As details relating to people’s health is consider Sensitive Data we will only collect this information if there is a clear reason for doing so and with explicit consent.
How We use your information
How We use the information will largely depend on your relationship with Us and why you are providing it. We may use the information you provide to:-
If you choose to register a fundraising campaign with Us We may also use the information you provide to:-
We understand many donors like to make donations anonymously so we will not release their names unless we have the donor’s permission to do so.
Continued support to Tree of Hope helps hundreds of children all over the UK get access to the vital medical treatment and equipment they need. With your consent, We would like to keep you informed of Our news, information, fundraising events and campaigns so We can continue to raise income and awareness of the charity.
We offer you the option to tell us, what type of information you would like to receive and how you prefer to hear from us; by post, email, phone or SMS. If you choose for us to contact you by email, every message we send will include a link to enable you to change your preferences or to opt out of receiving future marketing messages.
You can also change your preferences or opt out of marketing communications by calling us on 01892 535525, or by email to firstname.lastname@example.org or writing to our Marketing Officer at the contact address below.
Who We share your information with
We never sell any of your personal information to any organisation for any reason.
Who We may share your information with largely depend on your relationship with Us and why you are providing it. We may share your information with:-
If you choose to register a fundraising campaign with Us We may also share the information you provide Us with to:-
How long We keep your personal information
We keep records for as long as required to operate Our services in accordance with legal, tax and accounting requirements. Where your information is no longer required, We will ensure it is disposed of in a secure manner.
How We protect your information
We place great importance on keeping your information secure, accurate and up to date.
We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under Our control. Whilst We cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under Our control, We use Our best efforts to try to prevent this.
Unfortunately, transmission of information over the internet is never completely secure. Whilst We do our best to protect the security of your information We cannot guarantee that loss, misuse or alternation of data will not occur whilst data is being transferred, so any transmission is at the user’s own risk.
Any credit or debit card details provided via online remain with Our payment partner(s) and do not reach us.
Some service providers may be based outside of the European Economic Area (EEA) however, We will endeavour to ensure that any data transfers outside of the EEA are carried out in compliance with relevant data protection legislation and that the processing of your data is subject to appropriate security measures.
Your rights regarding the information We hold
The law requires that the processing of any personal information is always carried out in a fair and balanced way that does not overly impact the rights of the person concerned.
You have the right to request a copy of the personal information We hold about you and details of how We use that information (called a Subject Access Request). If you think any of the personal information We hold about you is inaccurate, you may also request it is corrected. You also have a right, in certain circumstances, to require Us to stop processing your personal information.
For more information about your rights please go to the Information Commissioner’s Office (ICO) website.
If you wish to exercise any of these rights please email email@example.com or write to the Database Officer at the contact address shown below.
Updating your details
If you want to update any of the information We hold for you, or you think any information we have about you is incorrect or incomplete, please email firstname.lastname@example.org or write to the Database Officer at the contact address below, or call us on 01892 535525.
Cookies and Links
If you have any questions about this Policy, need to update your details, or would like to exercise your rights with respect to your personal information, please contact our Database Officer at:-
Salford House, Salford Terrace, 19-21 Quarry Hill, Tonbridge, Kent, TN9 2RN
Or Email: email@example.com
Or call us on: 01892 535525
You also have the right to contact the Information Commissioners Office (ICO) if you have any concerns about Data Protection.