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Donate to Tree of Hope today so that we can continue to help children
Donate to Tree of Hope today so that we can continue to help children
Who We are
Tree of Hope (We/Us/Our) is a crowdfunding charity that helps children and young people with a disability or illness, by supporting families to raise the money they need to pay for specialist operations, care and equipment not freely available through the UK healthcare system.
The charity is registered in England and Wales (1149254) and Scotland (SC042611) and is also a registered company limited by guarantee (8184807).
Our Head Office and company registered address is Salford House, Salford Terrace, 19-21 Quarry Hill Road, Tonbridge, Kent, TN9 2RN.
Please read this policy carefully so you can understand: –
Our legal reason for processing data
The legal reason We rely on for processing your data will depend upon the circumstances in which it is being collected and used, but will in most cases fall into one of the following categories:
How We collect your personal information
We collect personal information in the following ways:
We collect and keep information about you whenever you engage with Us. For example, when you chose to register for Our services, make a donation to a child’s campaign or Tree of Hope, fundraise on Our behalf, register for an event or submit an enquiry, apply for a job or volunteering opportunity, or otherwise give Us any other personal information.
We may also collect information about you from a family member or legal guardian who contacts Us on your behalf or passes on your details to Us
If you are applying to work for Us We may receive your information from an employment agency and We may collect information from former employers, companies or Individuals for reference purposes.
What information We collect
Your personal details will only be used in a way you would reasonably expect, or have agreed to. The type and quantity of information We collect and how We use it depends on why you are providing it. If you make a donation, purchase goods, register to fundraise, support or participate in a fundraising event We will usually collect some, or all, of the following information; –
If you choose to register a child’s fundraising campaign with Us We will also require: –
Data protection law recognises that certain categories of personal information are more sensitive. These are known as ‘special category data’ and include information relating to health. Before collecting any special category data we will make it clear to you what information we are collecting and the purposes for collecting such information.
If you choose to register as a Supplier with Tree of Hope We will require some, or all of the following information:
If you apply for a salaried position, trustee, patron, ambassador or volunteer role, We will usually collect some, or all, of the following information: –
If you are an employee, We will also require the following information: –
If you give Us information about another person, you confirm the other person has agreed that you: –
How We use your information
How We use the information will largely depend on your relationship with Us and why you are providing it. We may use the information you provide to: –
We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent.
Where We use your personal information to pursue the legitimate interests of the charity, We will only do so provided your interests and fundamental rights do not override those interests.
Some of the above grounds for processing will overlap and there may be several grounds which justify Our use of your personal information.
If you choose to register a fundraising campaign with Us We may also use the information you provide to:-
We understand many donors like to make donations anonymously, so we will not release their names unless we have the donor’s permission to do so.
If you choose to register as a Supplier with Us We may also use the information you provide to: –
If you work with us we may use the information you provide to: –
We may process special categories of personal information in the following circumstances: –
Continued support to Tree of Hope helps hundreds of children all over the UK get access to the vital medical treatment and equipment they need. With your consent, We would like to keep you informed of Our news, information, fundraising events and campaigns so We can continue to raise income and awareness of the charity.
We offer you the option to tell us, what type of information you would like to receive and how you prefer to hear from us; by post, email, phone or SMS. If you choose for us to contact you by email, every message we send will include a link to enable you to change your preferences or to opt out of receiving future marketing messages.
You can also change your preferences or opt out of marketing communications by calling us on 01892 535525, or by email to firstname.lastname@example.org or writing to our Marketing Officer at the contact address below.
Use of photos
If you choose to register a fundraising campaign with Us We will encourage you to include a photo of your child on Our website and your JustGiving Fundraising Page.
We may also like to include a photo of your child (with or without your childs first name) in Our printed publications, press releases and on Social Media sites (Twitter, Facebook etc). We will only include photos with your consent. It will not affect your support from Tree Of Hope if you choose not to.
We sometimes take photographs of employees, trustees, volunteers, ambassadors and patrons for publicity purposes. These images may appear in Our printed publications, on Our website, press releases and on Social Media sites (Twitter, Facebook, Instagram etc). If you work for Us We will only include your photo with your consent.
Who We share your information with
We never sell any of your personal information to any organisation for any reason.
Who We may share your information with largely depend on your relationship with Us and why you are providing it. We may share your information with: –
If you choose to register a fundraising campaign with Us We may also share the information you provide Us with to: –
If you work for Us We may also share the information you provide Us with to:-
How long We keep your personal information
We keep records for as long as required to provide you with the services you ask for, to administer your relationship with us and to operate Our services in accordance with legal, tax and accounting requirements. Where your information is no longer required, We will ensure it is disposed of in a secure manner.
If you register a fundraising campaign with us, or support us financially (via donations or fundraising) We will hold your data for up to 6 years after your last transaction or donation to comply with Our statutory obligations, unless there is evidence that you continue to actively engage with Us in which case We will continue to hold your data as long as We have your consent.
If you support Us via non-financial means We will continue to hold your data, so that We can communicate with you as long there is evidence that you are continuing to have active engagement with us and we have your consent.
If you notify Us that you are intending to leave a gift in your will We will retain your data to ensure We can acknowledge your generosity at the appropriate time in the future. This may be more than 6 years after your last active engagement with us.
If you apply for an employed or voluntary role and are not successful, We will retain the personal data you provide as part of the application process, along with the CV and supporting documents you submit, for a period of 6 months.
If you are an employee, Trustee or Volunteer we will hold your data, along with your CV and any documents you provide as part of the application process for up to 6 years after your employment, or role ceases.
Employees bank details and emergency contact details will only be retained for the duration of the time you work with Us.
If you choose to register as a Supplier with Us We will hold your data for up to 6 years after your last transaction to comply with Our statutory obligations.
For Medical/Clinical Practitioners, DBS certificate(s) and/or evidence of Qualifications and will be confidentially shredded immediately once verified.
We will not keep a photocopy or any copy or representation of the contents of the certificate(s). However, notwithstanding the above, we may keep a record of the name of the subject, the type of certificate requested and the unique reference number of the certificate.
How We protect your information
We place great importance on keeping your information secure, accurate and up to date.
We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under Our control. Whilst We cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under Our control, We use Our best efforts to try to prevent this.
Unfortunately, transmission of information over the internet is never completely secure. Whilst We do our best to protect the security of your information We cannot guarantee that loss, misuse or alternation of data will not occur whilst data is being transferred, so any transmission is at the user’s own risk.
Any credit or debit card details provided via online remain with Our payment partner(s) and do not reach us.
Some service providers may be based outside of the European Economic Area (EEA) however, We will endeavour to ensure that any data transfers outside of the EEA are carried out in compliance with relevant data protection legislation and that the processing of your data is subject to appropriate security measures.
Your rights regarding the information We hold
The law requires that the processing of any personal information is always carried out in a fair and balanced way that does not overly impact the rights of the person concerned.
You have the right to request a copy of the personal information We hold about you and details of how We use that information (called a Subject Access Request). If you think any of the personal information We hold about you is inaccurate, you may also request it is corrected. You also have a right, in certain circumstances, to require Us to stop processing your personal information.
For more information about your rights please go to the Information Commissioner’s Office website at ico.org.uk.
If you wish to exercise any of these rights please email email@example.com or write to the Database Officer at the contact address shown below.
Updating your details
If you want to update any of the information We hold for you, or you think any information we have about you is incorrect or incomplete, please email firstname.lastname@example.org or write to the Database Officer at the contact address below, or call us on 01892 535525.
Cookies and Links
If you have any questions about this Policy, need to update your details, or would like to exercise your rights with respect to your personal information, please contact our Database Officer at: –
Salford House, Salford Terrace, 19-21 Quarry Hill, Tonbridge, Kent, TN9 2RN
Or Email: email@example.com
Or call us on: 01892 535525
You also have the right to contact the Information Commissioners Office (ICO) if you have any concerns about Data Protection.